Return & Exchange Policy
At Green Growth, we aim to provide quality bio-fertiliser and plant nutrition products. If you have received a damaged, defective, incorrect, or incomplete product, please contact us so we can review and assist with your request.
1. Return & Exchange Requests
Return or exchange requests may be considered in the following situations:
- Wrong product received
- Damaged product received
- Defective product received
- Missing product or item
- Product received in an unacceptable condition
All return or exchange requests are subject to verification.
2. Contact Us for Return or Exchange
For any return, replacement, or exchange request, please contact Green Growth through the customer-support options available on our website.
Please provide:
- Order details
- Reason for the request
- Clear photographs or videos of the product and packaging, if applicable
- Any other information required to verify the issue
Our team will review the request and provide the appropriate next steps.
3. Damaged or Incorrect Products
If your order arrives damaged, tampered with, defective, or contains an incorrect product, please contact us as soon as possible after delivery.
We recommend keeping the original product packaging, shipping package, labels, and other relevant materials until the issue has been resolved.
4. Product Condition
For an approved return or exchange, the product may need to meet applicable eligibility requirements.
Products that have been used, opened, altered, damaged after delivery, or stored improperly may not be eligible for return or exchange, depending on the circumstances.
5. Exchange
If an exchange is approved, the replacement product will be arranged subject to product availability.
If the requested replacement is unavailable, Green Growth may provide an alternative resolution where applicable.
6. Refunds
Where a refund is approved, the applicable amount will generally be processed through the original payment method or another appropriate payment method.
The time taken for the refund to reflect in your account may depend on the payment provider or financial institution.
7. Non-Returnable Situations
Return or exchange requests may not be accepted for:
- Change of mind after purchase
- Incorrect product selection by the customer
- Products damaged due to improper handling or storage
- Products used contrary to the provided instructions
- Requests made without sufficient information to verify the issue
- Products that do not meet applicable return conditions
Exceptions may be considered where required by applicable law.
8. Important
Please do not send any product back without contacting Green Growth first and receiving return instructions.
Unauthorized returns may not be accepted or processed.
9. Policy Updates
Green Growth reserves the right to update this Return & Exchange Policy when necessary. Any changes will be published on this page with the updated “Last Updated” date.
Need Help?
For any return, exchange, replacement, or refund-related request, please contact us through the customer-support options available on our website.
Green Growth — Grow Better. Grow Naturally.